Privacy Policy

Last updated: 25 June 2026

Hastech It Solution ("we", "us", "our") provides a customer-messaging and CRM platform that lets businesses receive and reply to conversations from Facebook Messenger, Instagram and WhatsApp inside a single agent inbox, alongside their website chat. This Privacy Policy explains what information we process when a business connects its Meta accounts to our platform and when their customers message them.

Information we collect

• Message content you send to or receive from a connected Facebook Page, Instagram professional account or WhatsApp Business number.
• Sender details made available by Meta — such as your name/username, profile id, and (for WhatsApp) your phone number.
• Message metadata — timestamps, message ids and the connected account/page id, used to route and de-duplicate messages.
• Account connection data — access tokens and account identifiers provided by Meta when a business connects its accounts, used solely to send and receive messages on that business's behalf.

How we use information

• Deliver incoming messages to the connected business's agent inbox and send their replies back to you.
• Provide AI-assisted replies and routing where the business has enabled them.
• Generate conversation history and reporting for the business that owns the connected account.
• Operate, secure and improve the service.

Meta Platform data

Our use of information received from the Messenger Platform, Instagram Graph API and WhatsApp Business Platform complies with the Meta Platform Terms and Developer Policies. Data obtained through these APIs is used only to provide the messaging features described above and is never used for advertising or sold to third parties.

How we share information

We do not sell your personal information. We share it only with: (a) the business (our client) that operates the connected Facebook/Instagram/WhatsApp account you messaged; and (b) infrastructure and processing providers (e.g. hosting and AI providers) strictly to operate the service, under appropriate confidentiality obligations.

Data retention & deletion

We retain conversation data for as long as needed to provide the service to the connected business, or until deletion is requested. You may request deletion of your data at any time — see our Data Deletion instructions or contact us below.

Security

We apply reasonable technical and organisational measures to protect data in transit and at rest. Access tokens and credentials are stored securely and used only to operate the connected accounts.

Children

The service is intended for businesses and is not directed to children under 13 (or the minimum age in your jurisdiction).

Changes

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact us

Hastech It Solution
Website: https://www.hastech.in
Email: info@hastech.in